Reviews

"I just transferred from my York office up to Lebanon . Meeting with Greg‘s team was exceptionally pleasant welcoming. Greg was very thorough and easy to understand information to save me money and cover me with the insurance that I do need . The office is open when it needs to be open and they answer phones ….getting back to you on the phone if you request A phone call or via email They truly Work to give you good communicative information. He took the time to explain the insurance not just give me a alot of verbiage and numbers. He truly has a passion working for State Farm insurance in and out of the office. This Office, you will feel like you’re in good hands. Absolute exceptional!"

"I am extremely disappointed with how a situation was handled. How can your agency provide a quote to a customer who is actively in the process of purchasing a vehicle, only to close your office within the hour for "staff training" with no way to contact anyone or have the quoted policy put into effect?

When someone is in the middle of purchasing a vehicle, timing and communication are critical. Providing a quote creates a reasonable expectation that the customer can move forward with the necessary steps to secure coverage. To have no access to assistance shortly afterward, with no clear way to finalize the policy, is both frustrating and unacceptable.

This reflects a serious lack of professionalism and consideration for the customer's time and circumstances. A vehicle purchase involves multiple moving parts, and insurance coverage is an essential part of that process. Customers should not be left scrambling to find a solution because the company they were working with is suddenly unavailable.

I would appreciate an explanation as to why this was handled this way and what steps can be taken to prevent this from happening to other customers in the future.

I hope your company takes this feedback seriously, as this experience has left a very poor impression of the level of service and support being provided."

"I always receive excellent service from Greg and his professional administrative staff. When there was an issue with the tracker used in my car, they dealt with it quickly and efficiently. The best part, my premium went down! Thank you for the excellent service and your professional decorum. It's hard to find these days!"

"Blatant miscommunication and poor advocacy for a long-time - now former - customer"

"Kirsten Boltz could not be more helpful, caring, and competent in all of her fine work on our behalf. THANK YOU, KIRSTEN!!!!!!!"

"Ashley was very quick to respond and very helpful!"

"To whom it may concern. Kirsten Boltz was very professional, helpful, and looked into getting me insurance for a enclosed trailer I purchased. She had answers for me quickly that I had questions about the coverage. Great job Kirsten, I appreciate what you did for me. Thank you."

"I needed to review and make some tweaks to my homeowner’s policy. Ashley S. was patient and willing to explain details of my options. She quickly made the changes that were required. Later that week she followed up and sent me all of the documentation that I needed.
I will work with Ashley any time I have insurance needs."

"Kirsten was very responsive and thorough. Everything was taken care of in one day. She always provides consistent quality service at the Greg Snyder Agency.
Thank you."

"Kiersten @ Agent Greg Snyder’s State Farm office in Lebanon is ⭐️⭐️⭐️⭐️⭐️ a total Rock star and such a huge asset to his office. She is not only efficient and quick to respond, but helped us after office hours by answering our questions when purchasing a new car. I would recommend her to anyone!"

"Exceptional Customer Service, knowledge staff and recommend working with Martin Avila. Highly reliable and supportive."

"I would like to thank Martin Avila for his great customer service! I was with a different insurance and decided to make the switch over to State Farm. He provided a great quote and was able to help me secure the new policy! Thank you again Martin!"

"Had a issue with an online payment they greg and denise went above and beyond
to get it handled thank you guys"

"I moved to the area about two years ago and transferred my insurance to this office. I got a cheaper rate when I transferred, and appreciate that the team is so quick to answer the phone when I have questions. Kyle in particular is extremely clear in explaining insurance issues to someone who doesn't understand insurance, and I appreciate how he and the entire team make me feel like they prioritize educating me, not selling me on stuff I don't need."

"⭐️⭐️⭐️⭐️⭐️
I can’t say enough great things about Denise Sayers at State Farm in Marysville! She goes above and beyond every single time you have a question or need help. Denise takes the time to explain everything clearly and makes sure you always feel confident about your coverage and options. Her professionalism, warmth, and genuine care for her clients really stand out — it’s rare to find someone who delivers this level of customer service anymore. Highly recommend Denise if you want someone who truly has your best interests at heart!"

"Todas las veces que llamo recibo una buena atención al cliente excelente la calidad de aclarar todas mis dudas y preguntas es muy buena el Sr.Martin tiene la capacidad para brindar una buena atención y los demás representantes"

"Professional, knowledgeable, fast and efficient. I have never been disappointed with anyone in this office."

"Best staff ever. See Ashley, Kirsten, Martin for any of your needs. Friendly, efficient, phenomenal. 10/10"

"I've been with state farm for 10 years and recently need help to make revisions to my policy!! Kirstyn went above & beyond to making sure I had the best coverage at the cheapest price!! She even sent me multiple friendly reminders for me to submit my extra information helping me save even more money!! Top quailty care with top quailty coverage!! I highly recommend thanks again!!"

"Just wanted to take a moment to thank Ashley & Kyle for expediting the processing of my emergency towing claim. In order to file the claim I needed a receipt from the service provider. He indicated that an enclosed receipt would follow within an E-Mail. It never came. He was very unresponsive to my subsequent requests. Ashley took on the job of contacting the service provider on a daily basis. After a week and one half she was finally able to procure the receipt which allowed Kyle to cut a claim payment check on the very same day. I am very grateful for the above and beyond kind of personal service provided by the Greg Snyder team for helping me get paid."

"Kirsten is so nice, funny and very helpful! I love her! She always I helping us! Statefarm has always been within our family:) 5 star always!"

"I called the office twice, leaving messages both times about a question I had regarding the State Farm on line offer of a free meter to test the wiring in my home. Both messages never received a response. Even if they did not have info, a reply would have been appreciated to that fact. Greg called me yesterday and said he was on vacation and only saw 1 message from me during his off time. . I do not know if office checked all calls during this time, , but even if 1 call did get through, no response was received . I do not know if Greg checked with staff to see if someone tried to reach me, but he called me and said he tried to call me a few times and had an issue getting through. He had me hang up, recalled me and got through. I want to be fair and take him at his word.So I changed my rating of this experience."

"Glad they are my insurance company. The staff are extremely nice and knowledgeable"

"Great rates, great service. I am an existing customer with my home and auto insurances. Called this week to add homeowners to some rental properties. Kirstyn helped me gain coverage for two properties, each on the day I called. She was always super friendly, courteous, and extremely knowledgeable with her guidance. Truly appreciated her quick and efficient assistance. Extremely pleased:)"

"Greg is a fantastic person. Detail oriented and makes sure he answers all of your questions and/or concerns. Honesty to me is something you dont get much these days but Greg is there to make sure you're not only in good hands but that you get what you deserve for your home, auto and personal items. You have me for a lifetime with my vehicles, home, apartment and very soon, my new business. Thanks Greg for many years of dedication!"